Our survey (LG on-line services delivery) will be open for another 2 weeks (while I am processing the results). The demand for e-services and pressures for their efficient delivery are growing. This study aims to provide local councils with comparative data that would enable them to validate and calibrate their e-strategies and practices.
Similar studies have been done overseas - for example, in the UK, local councils' websites are ranked annually. On the national level, UN ranks e-government capabilities of about 200 nations every 2 years.
If you like to share your perspective, and, in return, leverage a collective experience of our peers, please contact me via my e-mail. This survey is open to Australian and New Zealand local councils, and all participating councils will receive a complimentary copy of a report based on the survey results.
The first part of this study captures business perspectives and looks into e-strategies from the point of view of 4 key business objectives – Public Service, Business/Economic Development, Financial Sustainability/ Efficient Operation and Community Engagement. A questionnaire designed for Corporate Services and Comms Managers takes about 15 min to complete.
The second part of the study enables benchmarking of e-capabilities using 18 parameters grouped around 3 key functions of LG websites – Inform, Transact and Engage. A questionnaire designed for IT Managers takes 10-15 min.
Thanks,
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