When I was working at Mildura Rural City Council we started using the Australian Business Excellence Framework (ABEF) to improve the way we did things. The system certainly had potential, but I thought it had 3 major failings.
1. It was too industry/production centric, and In my opinion at least, not particularly suited to the challenges of local government.
2. It was firmly stuck in the 20th century - everything was done on butchers paper - there was no attempt to incorporate things like wikis and social media.
3. The system was locked down with restrictive copyright, rather than free and open.
The Australian Centre for Excellence for Local Government (ACELG) was supposedly considering developing an open local government centric business improvement framework a year or two ago, but that effort seems to have died before it was even started.
The ABEF wasn't rocket science, and it seems to me that it shouldn't be too hard to develop / crowd source something similar but better in no time.
I have been thinking about this for quite a while, and have put together a bit of an "improvement checklist" that I hope I might grow into a useful business improvement tool one day.
I was hoping that those of you with an interest in business improvement might be able to point me in the direction of any good free business improvement resources and/or help me improve the checklist by giving me a bit of feed back about it.