Creating a Council Encyclopedia is the best value for money activity that a Council can undertake.
- It is not always easy for Council employees (especially new ones) to find information about specific topics.
- Duplication of effort.
- Knowledge is lost when employees leave the organisation.
- You have hundreds of overlapping, plans, strategies, policies & frameworks.
- Different parts of the organisation use different terminology for the same thing, and the same terminology for different things.
- One part of the organisation is not aware of what another part is doing.
The benefits of creating a Council Encyclopedia include:
- Better customer service
- Less duplication of effort
- Better corporate knowledge retention
- Users become more collaborative
- Inconsistencies in policies, procedures & terminology are identified and can be fixed.
How to build an Encyclopedia
- Choose a platform & set it up.
- Seed the encyclopedia with general information.
- Identify & motivate your contributors.
- Make it central to your work practices.
Choosing a platform
You can choose any platform you want, as long it is web-based!
I have set up 4 encyclopedias/knowledge bases using 4 different tools/platforms
In the late 90's I got my first dial up internet connection. Bigpond encouraged its users to auto-create pretty lame personal web pages, but I decided to try and do something a bit more interesting. I downloaded the "Bare Bones Guide to HTML" and started building web pages using Notepad.
I soon decided that a series of web pages would be a cool way of documenting information about Mildura Rural City Council's assets, and away I went.
Whilst I wouldn't recommend that anyone try to build and encyclopedia using notepad, it does highlight the fact that expensive software isn't always necessary to get things done.
The MRRC Asset Development Unit Intranet
The first page of the MRCC Asset Development Unit Intranet was created in 1999. By 2006, the site consisted of almost 5,000 pages of information.
Despite the fact that the Comic Sans font is used extensively, the pages look pretty good, considering they were all written using Notepad.
It is a very high quality free & open source platform, with a large user community and many third party extensions are available that let you get even more out of it.
Not long after I moved to Bundaberg in 2006, I noticed one of the IT guys making notes about a job he was doing for the Assets Unit in what turned out to be a MediaWiki wiki that he had set up. It occurred to me that it would be a very good tool for setting up an Asset Information system similar to the one I had set up in Mildura.
The rest is history. MediaWiki proved to be a fantastic tool for the job.
The BRC Wiki
The Bundaberg Regional Council Wiki has proved to be a big success, the wiki:
- has numerous active contributors;
- is still growing after six years;
- reads in data from a number of corporate databases;
- is used by a wide range of staff;
- has impressed most people from outside of the organisation who have seen it.
LGAM Knowledge Base
On 13 October 2008 I created the first page of the Local Government and Municipal Knowledge Base.
All of the information on the site is published under the Creative Commons Attribution-ShareAlike 3.0 Licence, which means it can be freely re-used and adapted.
The site is designed to encourage Councils to openly share knowledge & ideas and to help them set up their own internal knowledge bases.
The site currently contains over 4000 pages of information and has 530+ Site members
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The Local Government & Municipal (LGAM) Knowledge Base is a Wiki-based Encyclopedia of Local Government. It was created for the use of and to promote collaboration between Local Councils, Water Authorities and associated organisations, and to help them to save money by sharing ideas & information. It is primarily aimed at an Australian & New Zealand audience, but users from other countries are more than welcome to join. Everyone, including local government employees, elected members, ratepayers, students and other interested parties are encouraged to use, reuse & add to any useful information they find on the site.
There are currently 4773 pages of information on the site.
Just set up Google+ Community called Local Government Collaboration. If you believe that Local Council's should be working together collaboratively to exchange ideas, pool resources and eliminate duplication of effort with a view to providing their ratepayers with better more cost effective services, please consider joining and having your say.
Fortunately I wasn't starting totally from scratch again this time. Because I had published a lot of generic knowledge to the LGAM Knowledge Base, I was able to use some of this information to quickly build up a framework for Whittlesea site and hit the ground running.
As I learn new things and come across new ideas in my new role, I try and incorporate this knowledge back into the LGAM Knowledge Base, which I believe my former co-workers in Bundaberg still refer to. I hope and believe this process resuIts in benefits to both my current & previous employers.
How much will it cost?
Setting up a wiki encyclopedia is very cheap.
- MediaWiki is free, and takes about an hour for an IT person to set up. You will need a bit of space on a server.
- Wikidot will host 30 private sites for $240/year, and in the past they have had regular half price sales.
- LGAM will host it for you through Wikidot for free.
What's a Wiki?
A Wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content (excluding blocked users), using a simplified markup language. Wikis are often used to create collaborative websites and to power community websites.
Making a Wiki Work
I've had a lot of success with wikis, and I think they are a fantastic tool, but the feedback I've received from some other Councils is that often they are flops.
I have thought about this a fair bit, and I think I have some of the answers to making them work.
- Seed the encyclopedia with general information.
- Find at least one really motivated person who wants the project to succeed.
- Change your work practices to make the encyclopedia central to what you do.
Seeding the Encyclopedia
On the front page of the LGAM Knowledge Base I state that "It was created for the use of and to promote collaboration between Local Councils, Water Authorities and associated organisations, and to help them to save money by sharing ideas & information."
That's all true, but it serves one more important purpose. It contains lots of information you can use to seed your encyclopedia, and get it to critical mass with the least possible effort.
The information is all published under a creative commons sharealike licence. Take what you want. Use it how you want. Improve on it.
Identify your contributors
Obviously someone who has been at the organisation a long time and has lots of local knowledge would be the ideal person to help build the encyclopedia, but that person isn't always the person who is going to get the most benefit out building it.
It could be worthwhile taking the opposite approach and looking for people who have an interest in the encyclopedia project succeeding.
- people who are new to the organisation
- people with a role that makes them interested in a wide range of Council activities
Once the encyclopedia is up and running and is starting to fill with useful content the person whose head is full of knowledge about the organisation might well be easier to convince of the value of the project.
Motivate your Potential Contributors
I did a bit of research on what motivates people to collaborate. It turns out there are 4 key motivators.
- a common enemy
Make of that list what you will. Perhaps you can go the money option and employ someone to build the encyclopedia, but that isn't the only way to make things happen.
And just in case you are wondering about my motivation…..
I get very frustrated every time I think about the amount of money Australian Councils pay every year for crappy software & consultant reports. (I know there is good software and there are good consultants out there, but there is a lot of rubbish too).
I contrast that with a combination of free software and a simple idea that I think can save councils millions of dollars, and I passionately want to do something about it.
Make it central to your work practices
This sounds like a big ask, but it is actually pretty easy. Here is how I do it.
When I'm sent an e-mail, or read a report, or I hear someone talking, and I see or hear a new or strange term or acronym being used. I try to see if that term is documented and easily findable in the corporate council system. If it's not, I do a quick google search, or I ask a few people about it or I post a question to a forum to find out more about it. When I find something out I document the term in the encyclopedia/wiki.
That's it. Simple, but powerful. I learn more about a Council activity, asset or project, then I document it to help others understand it better too.
As a huge bonus, the act of documenting something helps you understand the subject you are documenting better. This is why I believe creating a Council Encyclopedia is the best value for money activity that a Council can undertake. Every minute spent creating the encyclopedia makes the creator more useful to the organisation.
It is like reducing the cost of staff training to zero, and creating a very useful customer service & knowledge management tool in the process.
I want every Council and Water Board in Australia to share the knowledge they have captured in their encyclopedias with every other Council and Water Board via one or (preferably) more public knowledge bases/encyclopedias.
Not many Councils (maybe 1%) are doing this at the moment. My goal is to roughly double this number each year until everyone has one in about 2020.
A former colleague of mine often likened peoples effect on local government to stirring a cup of tea. He said you can stir all you like, but as soon as you stop stirring the motion in the tea cup settles down, and you are back where you started.
I like the fire analogy better. I feel like I have managed to start a small flame, and I want to turn that flame into a raging fire that sets local government alight and changes it forever.
You out there in the audience are my fuel, and I hope I have set one or two of you on fire with the will to implement the single best value for money activity that a Council can undertake.
If you have any questions I am more than happy to answer them.
Mobile: 0478 682442